Call us (877) 554-8336

Frequently Asked Questions

Additional Support

  • You can use our chat box during business hours by clicking the "Support Chat" (online) or "Contact Us" (offline) button at the bottom of the screen. We will always get back to you at our earliest convenience. For more information and detailed business hours, view our contact page.

    You may also contact J.L. Hufford by email at support@jlhufford.com or toll-free by phone at (877) 554-8336.

Buyer's Guide

Policies & Guarantees

  • If you find a lower price, please call, chat, or email us, or use Price Policy Form to let us know, and we will do our best to match or beat that price.

    For more information, please read our Price Match Policy.

  • By using our site, you consent to our privacy policy. Please view our Privacy Policy page for more information.

  • This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. We also offer our customers peace of mind as to their purchase by being registered as a Google Trusted Store. Google allows merchants who meet certain shipping and customer service performance metrics to participate in this free program. J.L. Hufford has never had a trusted store rating lower than 4.9 out 5.0 stars, rest assured knowing you and your products are covered by Google Trusted Stores!

  • If you are not 100% satisfied with your purchase, most products can be returned or exchanged within the defined periods listed in our Returns Policy. All returns and exchanges require a Return Authorization number. Please fill out our Return Authorization Request Form to request a Return Authorization number.

  • Sign up for our email list to receive 10% off your next order.

     

    *EXCLUSIONS: Advertised coupons codes apply to select new Electrics, Cookware, Cutlery, Chefs' Tools, and Drinkware for residential use. Consumables and food products not eligible.

    The following brands have chosen not to participate. Please contact us for any questions about the best deals available: American Clad, Ascaso, Baratza, Big Train, Bob Kramer, Bodum, Capresso, Fagor, FINEX, Hammer Stahl, ICON, Jura, Jura Certified Refurbished Machines, Le Creuset, Mauviel, Miyabi, Novis, Nuova Simonelli, Pasquini, Rancilio, Richmond Kettle Company, Shun, Staub, Swiss Diamond, Technivorm, USA Pan, Viking, Vitamix, Wolf Gourmet, Wüsthof, and Zwilling J.A. Henckels.

International Shipping

  • We currently ship packages to the United States, Puerto Rico, and APO/FPO/DPO addresses. We apologize for any inconvenience if we cannot fulfill orders to another destination for you. Read our full shipping policy here.

My Account

  • Click the "Sign Up" link at the top of our site.

    Then, simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

  • First, navigate to "My Account". From this page, you are able to edit your shipping and billing address, change your email or password, update your email preferences, edit or delete your credit/debit card information, and check your gift certificate balance, as well as view other options. If you can't find what you're looking for, please contact our support team for further assistance.

  • Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

  • Click the "My Account" link at the top of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

  • You may return a product by filling out our Return Authorization Request Form. Please read our full Returns Policy before filling out the request form.

  • If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

  • Most products can be returned or exchanged within the defined periods listed in our Returns Policy. All returns and exchanges require a Return Authorization number. Please fill out our Return Authorization Request Form to request a Return Authorization number.

  • Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" link at the top of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Order Status

  • To see if your order has shipped, navigate to Review orders / track packages from My Account. From there, you will see your recent orders. At the top underneath your order number is a section titled “Order Status”. This will determine where your order is in the shipping process. You can also see the order status of each individual item in your order on the right hand column next to each item.

  • To change a quantity in your order, please contact our customer support team. Please note that once an order has begun processing or has shipped, the order is no longer editable.

  • To track your order, navigate to Review orders / track packages from My Account. From there, you will see your recent orders. In the left-hand column is a section titled “Track Your Package” with a 30-digit tracking number. When you click on “Track Your Package”, you will be taken to the carrier’s website to see the tracking information for your order.

  • Click the "My Account" link at the top of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

  • Click the "My Account" link at the top of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

  • Click the "My Account" link at the top of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

  • Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Pricing and billing

  • For orders placed with us, sales tax is only assessed when shipping to Indiana.

  • Click the "My Account" link at the top of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

  • We currently accept Visa, MasterCard, American Express, and Discover, as well as Amazon Payments, Paypal, and PayPal Credit for automated processing. We also accept certified money orders, though shipments will be delayed until payment arrives.

  • Click on Print invoices under “My Account” to see your recent orders. (If the order you desire is not shown, try choosing a different time frame from the drop down menu.) Click on “View or Change Order” next to the order you would like the receipt for in order to view the order details. At the top right-hand side, click “Need to Print an Invoice?” to view a print-friendly copy of your receipt for this order.

  • Credits usually take 7-10 business days from the time we receive your item(s).

  • Initial authorization is taken by your credit card company immediately. Payment will be captured with your credit card company within 24 to 48 hours after the order is placed. Shipment of the item(s) will occur as soon as we receive from the manufacturer. 

Coffee Makers

Fully Automatic Coffee Center

Kitchen Appliances

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