Frequently Asked Questions

You can use our chat box during business hours by clicking the "Support Chat" (online) or "Contact Us" (offline) button at the bottom of the screen. We will always get back to you at our earliest convenience. For more information and detailed business hours, view our contact page.

You may also contact J.L. Hufford by email at support@jlhufford.com or toll-free by phone at (877) 554-8336.

You may purchase a gift certificate to be sent via email or print by visiting our Gift Certificate page. Gift certificates may be purchased for $25, $50, $100, or $200 amounts.

To redeem your gift certificate, simply enter the gift certificate code
in the right-hand column in the checkout. Click "Apply" to apply the
gift certificate to your total. 

If you find a lower price, please call, chat, or email us, or use Price Policy Form to let us know, and we will do our best to match or beat that price.

For more information, please read our Price Match Policy.

By using our site, you consent to our privacy policy. Please view our Privacy Policy page for more information.

This website is protected with SSL (secure socket layer) encryption, the
highest standard in Internet security. We also offer our customers
peace of mind as to their purchase by being registered as a Google
Trusted Store. Google allows merchants who meet certain shipping and
customer service performance metrics to participate in this free
program. J.L. Hufford has never had a trusted store rating lower than
4.9 out 5.0 stars, rest assured knowing you and your products are
covered by Google Trusted Stores!

If you are not 100% satisfied with your purchase, most products can be
returned or exchanged within the defined periods listed in our Returns Policy.
All returns and exchanges require a Return Authorization number. Please
fill out our Return Authorization Request Form to request a Return
Authorization number.

Sign up for our email list to receive 10% off your next order.

*EXCLUSIONS:
Advertised coupons codes apply to select new Electrics, Cookware,
Cutlery, Chefs' Tools, and Drinkware for residential use. Consumables
and food products not eligible.

The following brands have
chosen not to participate. Please contact us for any questions about the
best deals available: American Clad, Ascaso, Baratza, Big Train, Bob
Kramer, Bodum, Capresso, Fagor, FINEX, Hammer Stahl, ICON, Jura, Jura
Certified Refurbished Machines, Le Creuset, Mauviel, Miyabi, Novis,
Nuova Simonelli, Pasquini, Rancilio, Richmond Kettle Company, Shun,
Staub, Swiss Diamond, Technivorm, USA Pan, Viking, Vitamix, Wolf
Gourmet, Wüsthof, and Zwilling J.A. Henckels.

We currently ship packages to the United States, Puerto Rico, and
APO/FPO/DPO addresses. We apologize for any inconvenience if we cannot
fulfill orders to another destination for you. Read our full shipping
policy here.

Click the "Sign Up" link at the top of our site.

Then,
simply follow the prompts to complete setting up your account. Your
information is NEVER sold to any other company and is kept completely
private. Please view our Privacy Policy for more information.

First, navigate to "My Account". From this page, you are able to edit
your shipping and billing address, change your email or password, update
your email preferences, edit or delete your credit/debit card
information, and check your gift certificate balance, as well as view
other options. If you can't find what you're looking for, please contact
our support team for further assistance.

Shipping is automatically calculated prior to submitting your payment
information. Simply add items to your cart and proceed to the Checkout
page where you will be offered Shipping Method choices and their prices.

Click the "My Account" link at the top of our site. Under the login box
you'll see a link that says "Forgot your password? Click here". That
link will send an email to you with your password.

You may return a product by filling out our Return Authorization Request Form. Please read our full Returns Policy before filling out the request form.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Most products can be returned or exchanged within the defined periods listed in our Returns Policy.
All returns and exchanges require a Return Authorization number. Please
fill out our Return Authorization Request Form to request a Return
Authorization number.

Please see each individual item page for more information on the
availability of each item. Also, after placing your order, you may click
the "My Account" link at the top of our site to track the status of
your order. You will receive a shipment confirmation when your order has
shipped and tracking information within 24-48 hours of shipment.

To see if your order has shipped, navigate to Review orders / track
packages from My Account. From there, you will see your recent orders.
At the top underneath your order number is a section titled “Order
Status”. This will determine where your order is in the shipping
process. You can also see the order status of each individual item in
your order on the right hand column next to each item.

To change a quantity in your order, please contact our customer support
team. Please note that once an order has begun processing or has
shipped, the order is no longer editable.

To track your order, navigate to Review orders / track packages from My
Account. From there, you will see your recent orders. In the left-hand
column is a section titled “Track Your Package” with a 30-digit tracking
number. When you click on “Track Your Package”, you will be taken to
the carrier’s website to see the tracking information for your order.

Click the "My Account" link at the top of our site to track your order
status. Be sure that all of the items in your order have shipped
already. If you order displays your Package Tracking Numbers, check with
the shipper to confirm that your packages were delivered. If your
packages each show a status of "delivered", please contact customer
service for assistance.

Click the "My Account" link at the top of our site to track your order
status. Be sure that all of the items in your order have shipped
already. If you order displays your Package Tracking Numbers, check with
the shipper to confirm that your packages were delivered. If your
packages each show a status of "delivered", please contact customer
service for assistance.

Click the "My Account" link at the top of our site to track your order
status. Be sure that all of the items in your order have shipped
already. If you order displays your Package Tracking Numbers, check with
the shipper to confirm that your packages were delivered. If your
packages each show a status of "delivered", please contact customer
service for assistance.

Backordered items are those which our suppliers are unable to predict
when they will have more in stock, but as soon as they do, we will be
able to ship the item to you.

For orders placed with us, sales tax is only assessed when shipping to Indiana.

Click the "My Account" link at the top of our site to review your
orders. You may compare your order history on our website with your
financial records. If you have further questions or concerns, please
contact customer service for further assistance.

We currently accept Visa, MasterCard, American Express, and Discover, as
well as Amazon Payments, Paypal, and PayPal Credit for automated
processing. We also accept certified money orders, though shipments will
be delayed until payment arrives.

Click on Print invoices under “My Account” to see your recent orders.
(If the order you desire is not shown, try choosing a different time
frame from the drop down menu.) Click on “View or Change Order” next to
the order you would like the receipt for in order to view the order
details. At the top right-hand side, click “Need to Print an Invoice?”
to view a print-friendly copy of your receipt for this order.

Credits usually take 7-10 business days from the time we receive your item(s).

Initial authorization is taken by your credit card company immediately.
Payment will be captured with your credit card company within 24 to 48
hours after the order is placed. Shipment of the item(s) will occur as
soon as we receive from the manufacturer.